{"id":1042,"date":"2026-08-20T16:43:20","date_gmt":"2026-08-20T09:43:20","guid":{"rendered":"https:\/\/ssttravel.vn\/?page_id=1042"},"modified":"2026-08-31T10:17:15","modified_gmt":"2026-08-31T03:17:15","slug":"phuong-thuc-tiep-nhan-va-giai-quyet-phan-anh-yeu-cau-khieu-nai","status":"publish","type":"page","link":"https:\/\/ssttravel.vn\/vi\/dieu-khoan-chinh-sach\/phuong-thuc-tiep-nhan-va-giai-quyet-phan-anh-yeu-cau-khieu-nai\/","title":{"rendered":"Ph\u01b0\u01a1ng th\u1ee9c ti\u1ebfp nh\u1eadn v\u00e0 gi\u1ea3i quy\u1ebft ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i"},"content":{"rendered":"<section style=\"background-color: #ffffff; padding: 35px; border-radius: 12px; max-width: 1000px; margin: 30px auto; font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif; box-shadow: 0 4px 20px rgba(0,0,0,0.06); border: 1px solid #e1ecf4; box-sizing: border-box;\"><!-- Main Title Box --><\/p>\n<div style=\"background: #fff8f0; padding: 20px 25px; border-radius: 8px; border-left: 6px solid #f69523; margin-bottom: 25px;\">\n<h2 style=\"color: #3a2315; margin: 0 0 8px 0; font-size: 22px; text-transform: uppercase; letter-spacing: 0.5px;\">PH\u01af\u01a0NG TH\u1ee8C TI\u1ebeP NH\u1eacN V\u00c0 GI\u1ea2I QUY\u1ebeT PH\u1ea2N \u00c1NH, Y\u00caU C\u1ea6U, KHI\u1ebeU N\u1ea0I<\/h2>\n<\/div>\n<p><!-- Content Container --><\/p>\n<div style=\"background: #f4f9fd; padding: 25px; border-radius: 8px; border-left: 6px solid #0a93d9;\">\n<p><!-- Item 1 --><\/p>\n<article style=\"background: #ffffff; padding: 20px 22px; border-radius: 6px; border: 1px solid #e3edf7; margin-bottom: 15px;\">\n<h3 style=\"color: #3a2315; font-size: 18px; margin: 0 0 12px 0; font-weight: bold;\"><span style=\"color: #0a93d9;\">01.<\/span> C\u01a1 ch\u1ebf gi\u1ea3i quy\u1ebft<\/h3>\n<p style=\"margin: 0 0 12px 0; color: #3a2315; font-size: 16px; line-height: 1.7;\">M\u1ecdi khi\u1ebfu n\u1ea1i, tranh ch\u1ea5p ph\u00e1t sinh li\u00ean quan \u0111\u1ebfn qu\u00e1 tr\u00ecnh \u0111\u1eb7t, s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a Kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc h\u1ebft s\u1ebd \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft th\u00f4ng qua th\u01b0\u01a1ng l\u01b0\u1ee3ng gi\u1eefa Kh\u00e1ch h\u00e0ng v\u00e0 SST Travel. M\u1ecdi khi\u1ebfu n\u1ea1i \u0111\u01b0\u1ee3c xem x\u00e9t tr\u00ean c\u01a1 s\u1edf th\u00f4ng tin \u0111\u00e3 c\u00f4ng b\u1ed1 tr\u00ean website, x\u00e1c nh\u1eadn booking, voucher, ch\u00ednh s\u00e1ch c\u1ee7a t\u1eebng d\u1ecbch v\u1ee5, ch\u1ee9ng t\u1eeb thanh to\u00e1n, d\u1eef li\u1ec7u h\u1ec7 th\u1ed1ng, ph\u1ea3n h\u1ed3i c\u1ee7a \u0111\u1ed1i t\u00e1c cung c\u1ea5p d\u1ecbch v\u1ee5 c\u1ee7a SST Travel n\u1ebfu c\u00f3 v\u00e0 quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt.<\/p>\n<p style=\"margin: 0 0 12px 0; color: #3a2315; font-size: 16px; line-height: 1.7;\">SST Travel l\u00e0 \u0111\u1ea7u m\u1ed1i ti\u1ebfp nh\u1eadn v\u00e0 ph\u1ed1i h\u1ee3p x\u00e1c minh s\u1ef1 vi\u1ec7c. Tr\u01b0\u1eddng h\u1ee3p s\u1ef1 c\u1ed1 li\u00ean quan \u0111\u1ebfn \u0111\u1ed1i t\u00e1c cung c\u1ea5p d\u1ecbch v\u1ee5, SST Travel s\u1ebd h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng l\u00e0m vi\u1ec7c v\u1edbi \u0111\u1ed1i t\u00e1c \u0111\u1ec3 x\u1eed l\u00fd theo ch\u00ednh s\u00e1ch \u00e1p d\u1ee5ng.<\/p>\n<p style=\"margin: 0; color: #3a2315; font-size: 16px; line-height: 1.7;\">Trong tr\u01b0\u1eddng h\u1ee3p x\u1ea3y ra s\u1ef1 c\u1ed1 do l\u1ed7i c\u1ee7a ssttravel.vn, ch\u00fang t\u00f4i s\u1ebd ngay l\u1eadp t\u1ee9c \u00e1p d\u1ee5ng c\u00e1c bi\u1ec7n ph\u00e1p c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i cho kh\u00e1ch h\u00e0ng. Tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn, kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n g\u1eedi y\u00eau c\u1ea7u \u0111\u1ebfn c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n ho\u1eb7c T\u00f2a \u00e1n theo quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt.<\/p>\n<\/article>\n<p><!-- Item 2 --><\/p>\n<article style=\"background: #ffffff; padding: 20px 22px; border-radius: 6px; border: 1px solid #e3edf7; margin-bottom: 15px;\">\n<h3 style=\"color: #3a2315; font-size: 18px; margin: 0 0 12px 0; font-weight: bold;\"><span style=\"color: #0a93d9;\">02.<\/span> Ph\u01b0\u01a1ng th\u1ee9c ti\u1ebfp nh\u1eadn ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i<\/h3>\n<p style=\"margin: 0 0 10px 0; color: #3a2315; font-size: 16px; line-height: 1.7;\">Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi khi\u1ebfu n\u1ea1i \u0111\u1ec3 y\u00eau c\u1ea7u ssttravel.vn gi\u1ea3i quy\u1ebft b\u1eb1ng c\u00e1ch th\u1ee9c sau:<\/p>\n<ul style=\"margin: 0; padding-left: 22px; color: #3a2315; line-height: 1.7; font-size: 16px;\">\n<li><strong>C\u00e1ch 1:<\/strong> G\u1ecdi \u0111i\u1ec7n \u0111\u1ebfn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i: <strong>0707260119<\/strong> ho\u1eb7c li\u00ean h\u1ec7 qua email: <strong>operate@ssttravel.vn<\/strong><\/li>\n<li><strong>C\u00e1ch 2:<\/strong> G\u1eedi tr\u1ef1c ti\u1ebfp t\u1edbi \u0111\u1ecba ch\u1ec9 sau \u0111\u00e2y: <strong>57 L\u00ea Th\u1ecb H\u1ed3ng G\u1ea5m, Ph\u01b0\u1eddng B\u1ebfn Th\u00e0nh, TP. H\u1ed3 Ch\u00ed Minh<\/strong><\/li>\n<\/ul>\n<\/article>\n<p><!-- Item 3 --><\/p>\n<article style=\"background: #ffffff; padding: 20px 22px; border-radius: 6px; border: 1px solid #e3edf7; margin-bottom: 15px;\">\n<h3 style=\"color: #3a2315; font-size: 18px; margin: 0 0 12px 0; font-weight: bold;\"><span style=\"color: #0a93d9;\">03.<\/span> Tr\u00ecnh t\u1ef1, th\u1ee7 t\u1ee5c ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i<\/h3>\n<p style=\"margin: 0 0 8px 0; color: #3a2315; font-weight: bold; font-size: 16px;\">B\u01b0\u1edbc 1: G\u1eedi khi\u1ebfu n\u1ea1i<\/p>\n<p style=\"margin: 0 0 12px 0; color: #3a2315; font-size: 16px; line-height: 1.7;\">Kh\u00e1ch h\u00e0ng g\u1eedi khi\u1ebfu n\u1ea1i v\u1ec1 d\u1ecbch v\u1ee5 ho\u1eb7c quy\u1ec1n l\u1ee3i ch\u01b0a \u0111\u01b0\u1ee3c \u0111\u1ea3m b\u1ea3o \u0111\u1ea7y \u0111\u1ee7 \u0111\u1ebfn ssttravel.vn qua c\u00e1c c\u00e1ch th\u1ee9c \u0111\u00e3 quy \u0111\u1ecbnh \u1edf tr\u00ean.<\/p>\n<p style=\"margin: 0 0 8px 0; color: #3a2315; font-weight: bold; font-size: 16px;\">B\u01b0\u1edbc 2: Ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd khi\u1ebfu n\u1ea1i<\/p>\n<p style=\"margin: 0 0 12px 0; color: #3a2315; font-size: 16px; line-height: 1.7;\">ssttravel.vn s\u1ebd ti\u1ebfp nh\u1eadn c\u00e1c khi\u1ebfu n\u1ea1i c\u1ee7a Kh\u00e1ch h\u00e0ng v\u00e0 ti\u1ebfn h\u00e0nh x\u00e1c minh th\u00f4ng tin trong v\u00f2ng 03 ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb ng\u00e0y ti\u1ebfp nh\u1eadn.<\/p>\n<p style=\"margin: 0 0 8px 0; color: #3a2315; font-weight: bold; font-size: 16px;\">B\u01b0\u1edbc 3: Gi\u1ea3i quy\u1ebft &amp; Ph\u1ea3n h\u1ed3i t\u1edbi kh\u00e1ch h\u00e0ng<\/p>\n<p style=\"margin: 0 0 8px 0; color: #3a2315; font-size: 16px; line-height: 1.7;\">Th\u1eddi h\u1ea1n d\u1ef1 ki\u1ebfn gi\u1ea3i quy\u1ebft:<\/p>\n<ul style=\"margin: 0 0 12px 0; padding-left: 22px; color: #3a2315; line-height: 1.7; font-size: 16px;\">\n<li>Kh\u00f4ng qu\u00e1 07 ng\u00e0y l\u00e0m vi\u1ec7c \u0111\u1ed1i v\u1edbi v\u1ee5 vi\u1ec7c ph\u1ed5 bi\u1ebfn, th\u00f4ng th\u01b0\u1eddng nh\u01b0 ph\u1ea3n \u00e1nh ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng; d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c cung c\u1ea5p b\u1ecb l\u1ed7i; ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 kh\u00e1c m\u00f4 t\u1ea3.<\/li>\n<li>Kh\u00f4ng qu\u00e1 10 ng\u00e0y l\u00e0m vi\u1ec7c \u0111\u1ed1i v\u1edbi v\u1ee5 vi\u1ec7c ph\u1ee9c t\u1ea1p c\u1ea7n x\u00e1c minh nhi\u1ec1u b\u00ean ho\u1eb7c ph\u1ee5 thu\u1ed9c k\u1ebft qu\u1ea3 x\u00e1c minh c\u1ee7a \u0111\u01a1n v\u1ecb li\u00ean quan.<\/li>\n<\/ul>\n<p style=\"margin: 0; color: #3a2315; font-size: 16px; line-height: 1.7;\">ssttravel.vn s\u1ebd c\u1ed1 g\u1eafng x\u00e1c minh th\u00f4ng tin v\u00e0 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i m\u1ed9t c\u00e1ch nhanh ch\u00f3ng, k\u1ecbp th\u1eddi \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i cho Kh\u00e1ch h\u00e0ng. Tr\u01b0\u1eddng h\u1ee3p n\u1eb1m ngo\u00e0i kh\u1ea3 n\u0103ng v\u00e0 th\u1ea9m quy\u1ec1n c\u1ee7a ssttravel.vn th\u00ec ch\u00fang t\u00f4i s\u1ebd y\u00eau c\u1ea7u Kh\u00e1ch h\u00e0ng \u0111\u01b0a v\u1ee5 vi\u1ec7c n\u00e0y ra c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n gi\u1ea3i quy\u1ebft theo ph\u00e1p lu\u1eadt.<\/p>\n<\/article>\n<p><!-- Item 4 --><\/p>\n<article style=\"background: #ffffff; padding: 20px 22px; border-radius: 6px; border: 1px solid #e3edf7; margin-bottom: 15px;\">\n<h3 style=\"color: #3a2315; font-size: 18px; margin: 0 0 12px 0; font-weight: bold;\"><span style=\"color: #0a93d9;\">04.<\/span> Bi\u1ec7n ph\u00e1p v\u00e0 c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 gi\u1ea3i quy\u1ebft ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i<\/h3>\n<p style=\"margin: 0 0 10px 0; color: #3a2315; font-size: 16px; line-height: 1.7;\">\u0110\u1ec3 h\u1ed7 tr\u1ee3 vi\u1ec7c gi\u1ea3i quy\u1ebft ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u, khi\u1ebfu n\u1ea1i, ssttravel.vn \u00e1p d\u1ee5ng m\u1ed9t ho\u1eb7c nhi\u1ec1u bi\u1ec7n ph\u00e1p sau:<\/p>\n<ul style=\"margin: 0; padding-left: 22px; color: #3a2315; line-height: 1.7; font-size: 16px;\">\n<li>L\u01b0u tr\u1eef th\u00f4ng tin l\u1ecbch s\u1eed giao d\u1ecbch tr\u00ean h\u1ec7 th\u1ed1ng<\/li>\n<li>L\u01b0u tr\u1eef n\u1ed9i dung trao \u0111\u1ed5i gi\u1eefa c\u00e1c b\u00ean<\/li>\n<li>Ki\u1ec3m tra ch\u1ee9ng t\u1eeb, h\u00f3a \u0111\u01a1n v\u00e0 c\u00e1c t\u00e0i li\u1ec7u li\u00ean quan<\/li>\n<li>Ti\u1ebfp nh\u1eadn v\u00e0 l\u01b0u tr\u1eef ch\u1ee9ng c\u1ee9 do kh\u00e1ch h\u00e0ng cung c\u1ea5p<\/li>\n<li>Ph\u00e2n c\u00f4ng b\u1ed9 ph\u1eadn chuy\u00ean tr\u00e1ch ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd<\/li>\n<li>L\u01b0u h\u1ed3 s\u01a1 gi\u1ea3i quy\u1ebft \u0111\u1ec3 ph\u1ee5c v\u1ee5 c\u00f4ng t\u00e1c ki\u1ec3m tra, \u0111\u1ed1i chi\u1ebfu khi c\u1ea7n thi\u1ebft.<\/li>\n<\/ul>\n<\/article>\n<p><!-- Item 5 --><\/p>\n<article style=\"background: #ffffff; padding: 20px 22px; border-radius: 6px; border: 1px solid #e3edf7; margin: 0;\">\n<h3 style=\"color: #3a2315; font-size: 18px; margin: 0 0 12px 0; font-weight: bold;\"><span style=\"color: #0a93d9;\">05.<\/span> C\u0103n c\u1ee9 v\u00e0 quy tr\u00ecnh \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh gi\u1ea3i quy\u1ebft<\/h3>\n<p style=\"margin: 0 0 10px 0; color: #3a2315; font-size: 16px; line-height: 1.7;\">K\u1ebft qu\u1ea3 gi\u1ea3i quy\u1ebft ph\u1ea3n \u00e1nh, y\u00eau c\u1ea7u ho\u1eb7c khi\u1ebfu n\u1ea1i \u0111\u01b0\u1ee3c ssttravel.vn xem x\u00e9t tr\u00ean c\u01a1 s\u1edf:<\/p>\n<ul style=\"margin: 0 0 12px 0; padding-left: 22px; color: #3a2315; line-height: 1.7; font-size: 16px;\">\n<li>Th\u00f4ng tin do kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c b\u00ean li\u00ean quan cung c\u1ea5p<\/li>\n<li>D\u1eef li\u1ec7u \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef tr\u00ean h\u1ec7 th\u1ed1ng c\u1ee7a ssttravel.vn<\/li>\n<li>L\u1ecbch s\u1eed giao d\u1ecbch<\/li>\n<li>H\u1ee3p \u0111\u1ed3ng, \u0111i\u1ec1u kho\u1ea3n s\u1eed d\u1ee5ng, ch\u00ednh s\u00e1ch \u0111\u00e3 c\u00f4ng b\u1ed1 tr\u00ean website<\/li>\n<li>Quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh;<\/li>\n<li>C\u00e1c t\u00e0i li\u1ec7u, ch\u1ee9ng c\u1ee9 h\u1ee3p ph\u00e1p kh\u00e1c.<\/li>\n<\/ul>\n<p style=\"margin: 0 0 12px 0; color: #3a2315; font-size: 16px; line-height: 1.7;\">Quy\u1ebft \u0111\u1ecbnh gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c \u0111\u01b0a ra sau khi ssttravel.vn ho\u00e0n t\u1ea5t vi\u1ec7c x\u00e1c minh v\u00e0 \u0111\u00e1nh gi\u00e1 to\u00e0n b\u1ed9 h\u1ed3 s\u01a1 li\u00ean quan.<\/p>\n<p style=\"margin: 0; color: #3a2315; font-size: 16px; line-height: 1.7;\">Tr\u01b0\u1eddng h\u1ee3p c\u00e1c b\u00ean kh\u00f4ng \u0111\u1ed3ng \u00fd v\u1edbi k\u1ebft qu\u1ea3 gi\u1ea3i quy\u1ebft c\u1ee7a ssttravel.vn, c\u00e1c b\u00ean c\u00f3 quy\u1ec1n ti\u1ebfp t\u1ee5c th\u01b0\u01a1ng l\u01b0\u1ee3ng ho\u1eb7c y\u00eau c\u1ea7u c\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n gi\u1ea3i quy\u1ebft theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt.<\/p>\n<\/article>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>PH\u01af\u01a0NG TH\u1ee8C TI\u1ebeP NH\u1eacN V\u00c0 GI\u1ea2I QUY\u1ebeT PH\u1ea2N \u00c1NH, Y\u00caU C\u1ea6U, KHI\u1ebeU N\u1ea0I 01. C\u01a1 ch\u1ebf gi\u1ea3i quy\u1ebft M\u1ecdi khi\u1ebfu n\u1ea1i, tranh ch\u1ea5p ph\u00e1t sinh li\u00ean quan \u0111\u1ebfn qu\u00e1 tr\u00ecnh \u0111\u1eb7t, s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a Kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc h\u1ebft s\u1ebd \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft th\u00f4ng qua th\u01b0\u01a1ng l\u01b0\u1ee3ng gi\u1eefa Kh\u00e1ch h\u00e0ng v\u00e0 SST Travel. M\u1ecdi [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":1037,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-1042","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"PH\u01af\u01a0NG TH\u1ee8C TI\u1ebeP NH\u1eacN V\u00c0 GI\u1ea2I QUY\u1ebeT PH\u1ea2N \u00c1NH, Y\u00caU C\u1ea6U, KHI\u1ebeU N\u1ea0I 01. 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