{"id":1056,"date":"2026-08-20T16:52:01","date_gmt":"2026-08-20T09:52:01","guid":{"rendered":"https:\/\/ssttravel.vn\/?page_id=1056"},"modified":"2026-08-20T16:52:01","modified_gmt":"2026-08-20T09:52:01","slug":"dispute-resolution","status":"publish","type":"page","link":"https:\/\/ssttravel.vn\/policies-terms\/dispute-resolution\/","title":{"rendered":"Dispute Resolution"},"content":{"rendered":"<p><!-- Section 4: Dispute Resolution --><\/p>\n<section style=\"background-color: #ffffff; padding: 25px; border-radius: 12px; max-width: 850px; margin: 20px auto; font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif; box-shadow: 0 4px 15px rgba(0,0,0,0.05); border: 1px solid #e1ecf4;\">\n<div style=\"background: #fff8f0; padding: 18px 22px; border-radius: 10px; border-left: 6px solid #f69523; margin-bottom: 20px;\">\n<h2 style=\"color: #3a2315; margin: 0; font-size: 22px; text-transform: uppercase; letter-spacing: 0.5px;\">Dispute Resolution<\/h2>\n<\/div>\n<div style=\"background: #f4f9fd; padding: 20px; border-radius: 10px; border-left: 6px solid #0a93d9; display: flex; flex-direction: column; gap: 15px;\">\n<article style=\"background: #ffffff; padding: 15px 18px; border-radius: 8px; border: 1px solid #e3edf7;\">\n<h3 style=\"color: #0b5ed7; font-size: 19px; margin: 0 0 10px 0; font-weight: bold;\">Complaint Resolution Policy<\/h3>\n<div style=\"color: #3a2315; font-size: 16px; line-height: 1.6; display: flex; flex-direction: column; gap: 8px;\">\n<p style=\"margin: 0;\"><strong>1. Intake Channels:<\/strong> Complaints must be submitted via email to <strong>operate@ssttravel.vn<\/strong> or hotline\/WhatsApp <strong>+84 707 260 119<\/strong>, including booking codes, incident descriptions, times, vouchers, and resolution requests. Active tour issues should be reported immediately to tour guides or operations.<\/p>\n<p style=\"margin: 0;\"><strong>2. Process &amp; Principles:<\/strong> SST Travel acknowledges receipts within 3 working days and proposes solutions within 7 working days. Parties prioritize negotiation based on Vietnamese law.<\/p>\n<\/div>\n<\/article>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Dispute Resolution Complaint Resolution Policy 1. Intake Channels: Complaints must be submitted via email to operate@ssttravel.vn or hotline\/WhatsApp +84 707 260 119, including booking codes, incident descriptions, times, vouchers, and resolution requests. Active tour issues should be reported immediately to tour guides or operations. 2. Process &amp; Principles: SST Travel acknowledges receipts within 3 working [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":993,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1056","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ssttravel.vn\/api\/wp\/v2\/pages\/1056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ssttravel.vn\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ssttravel.vn\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ssttravel.vn\/api\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ssttravel.vn\/api\/wp\/v2\/comments?post=1056"}],"version-history":[{"count":1,"href":"https:\/\/ssttravel.vn\/api\/wp\/v2\/pages\/1056\/revisions"}],"predecessor-version":[{"id":1057,"href":"https:\/\/ssttravel.vn\/api\/wp\/v2\/pages\/1056\/revisions\/1057"}],"up":[{"embeddable":true,"href":"https:\/\/ssttravel.vn\/api\/wp\/v2\/pages\/993"}],"wp:attachment":[{"href":"https:\/\/ssttravel.vn\/api\/wp\/v2\/media?parent=1056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}