01. Address of the Information Collection and Management Unit

• Company Name: SHINING STAR INTERNATIONAL TRAVEL COMPANY LIMITED
• Address: 57 Le Thi Hong Gam, Ben Thanh Ward, Ho Chi Minh City
• Phone Number: (+84) 707260119
• Email: operate@ssttravel.vn

02. Purpose and Scope of Information Collection

2.1. Purpose of Information Collection

The website ssttravel.vn collects customer information to:

• Create, manage, confirm, and execute bookings for tours, sightseeing tickets, transportation services, hotels, experience services, combos, or related travel services.
• Contact and confirm when customers establish transactions on ssttravel.vn;
• Process payments, verify transactions, perform bank reconciliation, handle refunds, process service cancellations, manage vouchers, and handle related accounting operations;
• Transfer necessary information to SST Travel’s domestic and international service partners to secure bookings, confirm services, arrange transportation, accommodation, sightseeing tickets, insurance, tour guides, or support destination incidents;
• Contact and resolve issues with customers in special cases;
• Manage the ssttravel.vn website, send updates about the website, promotional programs, and appreciation offers to customers;
• Prevent disruptive activities targeting user accounts or fraudulent activities;
• Manage, analyze, and evaluate data to build appropriate sales and customer service policies;
• Detect, troubleshoot, and fix errors in provided services, and develop new technology features;
• Process customer payments and detect fraud in both payments and service usage;
• Receive information, feedback, suggestions, and complaints from customers to improve the service quality of ssttravel.vn;
• Refrain from using members’ personal information for purposes other than confirmation and communication related to transactions at ssttravel.vn;
• Comply with legal requirements: SHINING STAR INTERNATIONAL TRAVEL COMPANY LIMITED is responsible for cooperating and providing personal member information upon request from judicial authorities (Procuracy, Court, Investigative Police Agency).

2.2. Scope of Information Collection

Personal information is collected based on voluntary declarations by customers. Depending on the time, collected information includes:

• Basic Identification Information: Full name, gender, date of birth, phone number, email, contact address, country/region of residence, preferred language;
• Service Booking Information: Full name, Email, Phone number, Pick-up point, Contact method (WhatsApp, WeChat, Skype, KakaoTalk), Trip itinerary;
• Passenger Information: Full name as per passport, passport number, issue/expiry date, nationality, date of birth, visa, emergency contact, insurance;
• Payment Information: Method, amount, currency, transaction code, timestamp, status, transfer, refund, voucher history (SST Travel does not store full bank card numbers through third-party payment gateways);
• Technical & Communication Information: IP address, device, browser, cookies, system logs, emails, messages, support call recordings.

03. Scope of Information Use

Users’ personal information is used for the main purposes:

• Contacting to confirm transactions and provide services to users upon request;
• Providing service information, sending marketing emails, promotions, and website activity notifications;
• Contacting and resolving special cases, or when legally requested by judicial authorities;
• Storing transaction history, transaction values, and payment methods to resolve issues arising in the future.

04. Information Storage Period

• Stored on internal systems during the course of providing services until the collection purpose is fulfilled or upon customer request for deletion.
• Booking information, payments, invoices, and documents are stored in accordance with legal regulations on accounting, tax, electronic transactions, and tourism.
• Data may be stored with restrictions to prevent fraud, protect legitimate rights, or resolve disputes.

05. Organizations and Individuals That May Access Personal Information

• SST Travel’s management, customer care, sales, technical, and accounting departments;
• Domestic and international partners bound by contracts to perform partial services (tour operations, accommodation, transportation, online payment partners, technical infrastructure, SMS, email, CRM);
• Competent state authorities upon legal request;
• Commitment not to sell, exchange, or lease personal information for unauthorized commercial purposes.

06. Security Measures for User Information and Data

• Control system access rights, limiting personnel accessing data according to job scope;
• Maintain access logs, data modification logs, payment logs, and booking logs for auditing and fraud prevention;
• Regularly review and update security measures and require partners to commit to information security;
• Users are responsible for safeguarding their account information and promptly notifying us upon detecting data leakage risks.

07. Methods and Procedures for Viewing and Editing Data

Customers have the right to check, view, update, or correct their personal information by contacting directly via Phone: (+84) 707260119 or Email: operate@ssttravel.vn. We will verify identity and support processing within a reasonable timeframe as prescribed.

08. Requests for Deletion, Cancellation, or Restriction of Data Processing

Customers have the right to submit requests for deletion, cancellation, or restriction of data processing via Phone (+84) 707260119 or Email operate@ssttravel.vn. SST Travel reserves the right to refuse in cases where data must be retained per legal obligations or to serve dispute resolution and protect legitimate rights.

09. Receipt and Resolution of Complaints

The complaint handling process consists of 4 steps:

• Step 1: Receive requests/complaints from customers via Phone or Email.
• Step 2: Verify information and assess the scope of the incident within 03 working days.
• Step 3: Process and propose a resolution plan within a minimum of 07 working days.
• Step 4: Remedy the incident and protect user rights.

10. Information Security Commitment & Customer Rights

SST Travel commits to strictly complying with collection purposes, applying safe technical measures, and supporting customers in exercising their full rights to access, correct, opt out of advertising, or complain about personal data.

11. Policy Changes & Contact Information

The Privacy Policy may be modified or supplemented from time to time and takes effect immediately upon posting on ssttravel.vn. For any inquiries, please contact:

• SHINING STAR INTERNATIONAL TRAVEL COMPANY LIMITED
• Address: 57 Le Thi Hong Gam, Ben Thanh Ward, Ho Chi Minh City
• Hotline: (+84) 707260119
• Email: operate@ssttravel.vn