1.1. Scope of Application: This policy applies to customers booking services directly with SST Travel via website, email, hotline, WhatsApp, or official direct sales channels. For bookings made via intermediary platforms/OTAs, terms displayed and accepted on those platforms take precedence.

1.2. Required Customer Information: Customers must provide complete and accurate details: full name per passport/ID, date of birth when required, nationality, phone number, email, service date, pick-up/drop-off points, passenger counts, and special requirements. SST Travel is not liable for costs or disruptions arising from incorrect, missing, or delayed information provided by the customer.

1.3. Value of Booking Request: Submitting a form, clicking “Book now”, receiving a quotation, or obtaining a payment link does not automatically constitute a confirmed booking. Bookings are confirmed only when SST Travel verifies availability, receives the required payment/deposit, and issues a booking confirmation.

1.4. Specific Service Conditions: Itineraries, inclusions/exclusions, child policies, surcharges, health requirements, cancellation/change deadlines, and notes stated on tour pages, quotations, or booking confirmations form part of the agreement.

2.1. Valid Confirmation: A booking is considered confirmed when the customer receives an email, message, or voucher containing a booking code from SST Travel. It must display at least the service name, travel dates, guest count, pick-up points, and payment status.

2.2. Processing Time: SST Travel endeavors to respond promptly. Last-minute bookings, peak seasons, or services requiring supplier confirmation are only valid after SST Travel confirms availability. If unavailable, SST Travel will propose alternatives or refund the received amount.

2.3. Inspection Responsibility: Upon receiving confirmation, customers must immediately check names, travel dates, guest counts, room types, pick-up points, itineraries, and special requests. Discrepancies must be reported right away; modifications may incur supplier fees.

3.1. Customer Requests: Requests for date changes, name changes, itinerary updates, guest counts, room types, pick-up points, or services must be submitted in writing. Modifications depend on availability and SST Travel’s confirmation. Customers cover price differences, change fees, and non-recoverable costs.

3.2. Necessary Changes During Operations: SST Travel may adjust sightseeing orders, departure times, transportation, pick-up locations, or suppliers due to traffic, weather, safety, regulatory requirements, or operating conditions, provided overall customer rights are not significantly diminished.

3.3. Booking Transfer: Changing service users is accepted only if permitted by suppliers and documents/tickets are not yet issued under specific names. Replacements must meet all participation conditions, and all arising costs are borne by the customer.

Prior to final payment, customers are provided comprehensive details regarding tour names, dates, pricing, surcharges, and cancellation terms. Completing payment signifies that the customer has fully read, understood, and agreed to all SST Travel terms.